Política de privacidad
Privacy Policy
Last updated: November 1, 2026
Lumio operates www.lumiodirect.com. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.
Who we are
Owner: Sebastian Quiñonez
Address: Av. Valle de Ameca 2511, Parque Real, 45136, Zapopan, Jalisco, Mexico
Email: lumio2466@gmail.com
Phone: +52 33 1716 1696
Information we collect
- Contact and shipping information: name, email, phone number, and billing and shipping addresses.
- Order information: products purchased, amounts, returns, and messages you send us.
- Payment information: processed by our payment providers. We never see or store your full card number.
- Device and browsing information: IP address, device, browser, pages visited, and information collected through cookies and similar technologies.
How we use your information
- To process, ship, and deliver your orders, and to handle returns and warranty claims.
- To communicate with you about your orders and answer your questions.
- To send you marketing emails or texts, only if you sign up. You can unsubscribe at any time using the link in each message.
- To prevent fraud and keep our store secure.
- To understand how our store is used and improve it.
- To comply with legal, tax, and accounting obligations.
How we share your information
We do not sell your personal information. We share it only with those who need it to serve you:
- Shopify, the platform that hosts our store (see Shopify’s privacy policy: https://www.shopify.com/legal/privacy/consumers).
- Payment processors and banks, to complete your payment.
- Our suppliers and shipping carriers, who receive your name, address, and phone number to prepare and deliver your order.
- Email, analytics, and advertising tools (such as Meta, Google, or TikTok), as described in the Cookies section.
- Authorities, when required by law.
Cookies and tracking
We use cookies that are necessary for the store to work, and analytics and advertising cookies to measure visits and show relevant ads. You can manage your preferences through our cookie banner or your browser settings.
Do Not Track
Our store does not currently respond to “Do Not Track” browser signals.
Do Not Sell or Share My Personal Information
We do not sell your personal information for money. Some advertising cookies may be considered “sharing” for targeted advertising under certain U.S. state laws. You can opt out at any time by rejecting advertising cookies in our cookie banner or by emailing us with the subject “Do Not Sell or Share.” We also honor Global Privacy Control (GPC) signals where required by law.
Your privacy rights
Depending on your state of residence, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising. To make a request, email lumio2466@gmail.com with the subject “Privacy Request.” We will respond within 45 days. We will not discriminate against you for exercising your rights.
Children’s privacy
Our store is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.
Data retention
We keep order information for as long as needed to fulfill your order and meet legal, tax, and accounting requirements. Marketing information is kept until you unsubscribe.
Security
Our store uses encrypted connections (HTTPS), and payments are processed in PCI DSS–certified environments. No method of transmission over the internet is 100% secure, but we take reasonable measures to protect your information.
International transfers
We are based in Mexico, and our service providers may process your information in Mexico, the United States, and other countries.
Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page with its effective date.
Contact us
Questions? Email lumio2466@gmail.com.