Política de envío

Shipping Policy

Last updated: November 1, 2026

This policy explains how we ship orders from Lumio (www.lumiodirect.com).

Where we ship
We ship to all 50 U.S. states. Orders to Alaska, Hawaii, Puerto Rico, and APO/FPO addresses may take longer. We do not currently ship to P.O. boxes.

Delivery times
Orders usually arrive within 7 to 20 business days (Monday to Friday, excluding holidays) after confirmation. This includes order processing and transit. During peak seasons such as Black Friday or the holidays, delivery may take a few extra days; if so, we will post a notice on our store.

Where we ship from
We work with suppliers who ship some products directly from their warehouses, which may be located outside the United States. All import duties and fees are covered by us, so you will not pay anything extra upon delivery.
If you order multiple items, they may arrive in separate packages on different days at no additional cost.

Shipping costs
Shipping is free on all orders.

Tracking
Once your order ships, we will email you a tracking number. It may take 24 to 72 hours for tracking updates to appear.

Delays and issues
If your order has not arrived within the maximum delivery time, email us at lumio2466@gmail.com with your order number and we will check with the carrier. If your package is lost or arrives damaged, we will send a replacement or give you a full refund at no cost to you.

Shipping address
Please double-check your address before paying. If you made a mistake, email us as soon as possible: if your order has not shipped yet, we will correct it. If a package is returned because the address was incorrect or delivery failed after several attempts, we will offer to reship it at your expense or refund your order minus shipping costs.

Contact us
For any questions about your shipment, email lumio2466@gmail.com.