Política de reembolso

Refund Policy

Last updated: November 1, 2026

This policy explains how to return an order from Lumio (www.lumiodirect.com) and how we refund you.

Return window
You have 30 days from the day you receive your order to return it, no questions asked. If your order arrives in several packages, the 30 days start when you receive the last one.

How to start a return
Email us at lumio2466@gmail.com with your order number and the items you want to return. We will reply with the return address and instructions. We work with several suppliers, so the address may vary by product. Please do not send items to any address without contacting us first.
Ship the items within 14 days after we send you the return instructions.

Return shipping
If you return an item because you changed your mind, you are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot refund items lost in return transit.
If your item arrived damaged, defective, or wrong, return shipping is free (see below).

Condition of items
Items must be unused and in the same condition you received them, ideally in their original packaging with all accessories. You may open and inspect them as you would in a physical store. If an item shows signs of use beyond that, we may deduct the loss in value from your refund.

Non-returnable items
We cannot accept returns of personalized items, perishable goods, or sealed personal care and hygiene products once opened.

Damaged, defective, or wrong items
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us at lumio2466@gmail.com within 30 days of delivery with photos and your order number. We will send a replacement or give you a full refund at no cost to you. In many cases, we will not ask you to send the item back.

Exchanges
The fastest way to get a different color or model is to return your item following this policy and place a new order.

Refunds
Once we receive your return and inspect it, we will email you to confirm. Approved refunds are issued within 10 business days to your original payment method. Return shipping costs are not refundable unless the item was damaged, defective, or wrong. Your bank may take a few extra days to process it.

Contact us
Questions about returns? Email lumio2466@gmail.com.